In cases involving multiple concerns, consider addressing the most pressing issue in the current session, scheduling follow-ups for others, thus streamlining the process. Summarise their points and create an agenda encompassing all raised issues. Allow patients to express their concerns fully. Mastering 10-minute consultations relies on extracting vital information without interruptions. Practising open communication, active listening, and personalised care planning can establish trust with patients, potentially averting the need for multiple appointments and fostering satisfaction. A rapport, built over time, forms the bedrock of these interactions. Equipping practice staff with insights into clinical expertise ensures patients receive precisely what they need, enhancing satisfaction and lightening GP workloads.Įffective consultations demand strong clinician-patient relationships. Train them to direct patients to the most suitable healthcare professional, whether a doctor, nurse, or clinical pharmacist, based on their condition. Here, we present five top tips to enhance the management of these brief consultations, allowing GPs to efficiently handle their workload while delivering outstanding patient care.īegin by empowering your reception team. While some factors impacting consultation length are beyond control, others-like time management and effective patient communication-can be harnessed to optimise 10-minute slots. Providing high-quality, person-centred care within these constraints proves challenging for many GPs. However, granting the necessary time has ripple effects, potentially agitating patients in waiting rooms. The complexity of certain cases, such as those involving elderly patients with multiple conditions, often outstrips the 10-minute limit. On average, each consultation tackles 2.5 distinct issues. Most GPs allocate this modest time frame for routine appointments. The core dilemma arises when patients, expecting swift resolution of all concerns, meet the stark reality: a 10-minute time limit for most GP appointments. All the while, the need for meticulous, legally-sound documentation looms. Alongside routine consultations, clinicians must navigate referrals, medication reviews, and behavioural guidance while addressing Quality and Outcomes Framework elements and other targets. This, coupled with a shift towards primary care services, an ageing population with complex health needs, increasing chronic disease management demands, growing patient lists, and raised expectations, has thrust general practice into a crucible.Īmid these pressures, general practice teams face a multifaceted challenge. Yet, the frontlines of general practice now grapple with surging waiting lists and workforce shortages-possibly the most significant challenge in NHS history. In today’s NHS, primary care serves as the foundation, the very first touchpoint for patients seeking healthcare. CREDIT: This is an edited version of an article that originally appeared on Medscape UK This article delves into valuable insights and practical strategies to enhance patient care within the constraints of time while maintaining quality and patient satisfaction. Practice managers play a critical role in addressing the challenges and optimising the efficiency of 10-minute GP appointments in the landscape of primary healthcare.
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